Nov 24, 2020To be Open is to have Courage‘Openness’ means different things to different people. To some, it’s the courage to try new experiences or to be vulnerable, while to others it equates to transparency. In this 2-part series, I explored each of these interpretations that make Openness seem like an abstract concept in a professional context. Experiencing…Vulnerability4 min readVulnerability4 min read
Oct 22, 2020To be Open is to Respect‘Transparency’ — What does it mean for the service industry? — ‘Openness’ means many things to different people. To some, it’s equivalent to transparency, while to others it means the courage to try new experiences, and to allow one’s self to be vulnerable. …Respect5 min readRespect5 min read
Oct 13, 2020How to be an empathetic customerOver the last few months, ‘Empathy’ has been one of the words I’ve read, listened to, and thought about most frequently. To share some context, it began early this year, when large numbers of employees were starting to get laid off from their jobs, due to the severity of the…Empathy5 min readEmpathy5 min read
Sep 25, 2020Decoding EmpathyLooking through the lens of an employee in the service industry — Over the last few months, ‘Empathy’ has been one of the words I’ve read, listened to, and thought about most frequently. To give some context, it began early this year, when large numbers of employees were starting to get laid off from their jobs, due to the severity of the…Leadership5 min readLeadership5 min read
